No, there are no contracts or hidden costs. Once you sign up and your system set-up is completed, you pay on an ongoing monthly basis. You can opt out of using our system providing 30 days’ notice. If you want further information on our terms and conditions, you can find these here [insert terms and conditions link

Yes - we believe that our system offers you the best content and value for SME businesses with everything you need and nothing you don’t. It provides you with a full range of fully compliant self-service employment agreements, policies and toolkits, whilst giving you an easy-to-manage system to house everything employee-related. But, if you just need a couple of things to build your HR resource, our employment agreements, policies and toolkits are available to purchase as stand-alone products also.

Yes, our documents are all legally compliant and are up to date with current legislation. When you opt for our software system all legislative updates will automatically be uploaded into your dashboard for you - taking any worries you may have about ensuring you remain compliant. For stand-alone purchases on our shop site, all legislative updates are current as at the time of purchase.

We take confidentiality seriously. All matters that are disclosed to us will be confidential between the parties during and post any relationship between us.

A team of highly experienced New Zealand legal experts with many years of experience and an outstanding reputation in the New Zealand marketplace.

If you purchase one our Power Combo Subscription packages, you will always be provided with your own dedicated HR Specialist who will undertake your initial set-up and onboarding process and provide ongoing consulting support.

We sure can! When you sign up for our software system, you will have access to your very own dedicated HR Consultant. You can simply purchase a bundle of consultancy hours which can be used over a 12-month period, or we can simply invoice you at our standard hourly rates.

Our system is very easy to use and manage and your Admin User (and Managers depending on how you wish to set your dashboard up) will be trained by your dedicated HR Specialist as part of our set up fee. Training normally takes 1 hour, and you will be provided with ongoing support should you require it at any time.

Generally speaking, yes, there is an initial one-off set-up cost. This cost varies depending on the complexities of your business, level of Admin Users and your software requirements, including requesting an initial HR Audit. The set-up fee will be quoted and confirmed prior to the onboarding process.

Depending on the complexities of your agreed set-up process (i.e you currently either have no HR documentation or we need to fully review your current HR templates etc and make updates and any be-spoke documentation etc), this can be between 7-14 days to have you fully onboarded and your company dashboard set-up and ready to go.

Absolutely, we use Stripe as payment provider https://stripe.com/docs/security/stripe and Google Cloud for hosting the software system. Our team takes security very seriously and apply security updates on a weekly basis to ensure our security standards are always of the highest quality.

Yes, you can purchase policies and individual toolkits if you don’t want to purchase the full software package through our The HR Factor “Shop” on our website if you are simply looking for documents that you don’t currently have and/or wish to continue to grow your HR document portfolio. Prices for these purchases are set out on our website.